Privacy and Cookies Policy

This policy was last revised on 02/06/2025.

Welcome to GamblingZone.com (hereinafter called the “Gambling Zone”, “Our Site”), a website operated by Prime Online Ltd ("Prime Online", "we", "us", or "the Company"). We hold your privacy in high regard and are dedicated to safeguarding the personal information of our users ("you" or "users").

This Privacy and Cookies Policy ("Policy") outlines the principles and procedures followed by Prime Online Ltd, in managing the GamblingZone.com website. It also elucidates the options and rights available to individuals concerning their personal data.

We believe in transparency and want you to feel confident about how your information is handled when you engage with our services. Please take a moment to review this Policy to understand how we collect, use, and protect your data, in accordance with the ”, “the data protection law”).

Gambling Zone respects your privacy and is committed to protecting your personal data. Personal data means any information that relates to an identifiable individual. It does not include data where the ability to identify an individual has been removed (anonymous data).

It is important that you read the Policy carefully. If you have any questions about this Policy, including any requests to exercise your legal rights, please contact our Data Protection Officer (DPO) at [email protected].

Personal Information

Personal Information which can be used to identify an individual:

The personal information we collect through our Services includes information which is submitted directly by you, such as: phone number; full name; e-mail address; home address; date of birth; your reviews on the casino brands and games; and other information that we may need to provide our Services. We also collect Personal Information from your device (e.g. geolocation data, IP address) and information on your activity on the Services (e.g. pages viewed, online browsing, clicks, actions, etc.).

Non-personal Information

The second type of information is un-identified and non-identifiable information pertaining to you which may be made available or gathered via your use of the Services. We are not aware of the identity of the user from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time and the domain name of the website from which you linked to the Services; etc.), in order to enhance the functionality of our Services.

If we combine Personal Information with Non-personal Information, the combined information will be treated as Personal Information for as long as it remains combined. For the avoidance of doubt, if there is a possibility that information can be linked to an identifiable account, it will be treated as Personal Information.

Collecting Information about you, from you

We collect personal information about you whenever you use our services. Some of it you provide it directly to us, for example, when you provide us with your email address. Moreover, your information may be collected when you post a comment, including your name and email address, in response to one of our Services via our social media channels or chat functionalities. Your information, such as your username, email address and the content of your review, can also be collected when you post a review on the casino brands and games on our website (through the review submission form).

Collecting Information about you, from your device

We collect information from the devices you use when using our services and products. This includes but is not limited to the following: your IP address (a number that identifies a specific device on the internet and is required for your device to communicate with websites), hardware model, operating system and version number.

Collecting Information about you, from Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate. The cookies we use can be grouped into four separate categories and are explained in the section further below set out for Cookies.

We may use your Personal Data for the purposes of:

a) Providing our services, which may include:

• Operating, evaluating, maintaining, improving, and providing the features and functionality of our services
• Communicating with you regarding your account with us, if you have one, including sending you service-related emails or messages (e.g., messages regarding account verification, changes or updates to the functionality of our services, technical and security notices and alerts, and support messages)
• Administering and protecting our Company, and
• Providing support and maintenance for our services, including responding to your service-related requests, questions, and feedback.

The processing of your data is necessary for the performance of a contract with you (for the provision of our services to you) and for the purposes of the legitimate interest of our Company. When the lawful basis for processing your data is the legitimate interest, your fundamental rights and freedoms are not overridden by our Company’s interest.

b) Research and Development

• Developing or improving the Gambling Zone; and
• Developing and creating analytics and related reporting. 

The processing of your data is carried out based on the consent provided by you and for the legitimate interest of our Company. When the lawful basis for processing your data is the legitimate interest, your fundamental rights and freedoms are not overridden by our Company’s interest.

c) Marketing

• To form a view on what services we think you may want or need or what may be of interest to you to enhance Gambling Zone.

The processing of your data is carried out based on the consent provided by you, when you opt-in to non-essential/optional cookies that our website uses.

d) Complying with applicable law

• Necessary and appropriate to comply with applicable laws, lawful requests and legal processes, such as to respond to subpoenas or requests from government authorities.

e) Compliance, fraud prevention and safety

• Enforce the terms and conditions that govern Gambling Zone; 
• Protect our rights, privacy, safety or property, and/or that of you or others; and

Protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity. The Processing of your data is necessary for complying with legal and regulatory obligations and, for the legitimate interest of our Company. When the lawful basis for processing your data is the legitimate interest, your fundamental rights and freedoms are not overridden by our Company’s interest.

f) Posting your reviews on our website

• We publish your reviews on the experience you had with specific casino brands and games to our website. Your review is valuable to other players as they can make informed decisions about which brands, casino games or services to choose. Your feedback can also support the improvement of games’ design and enhance the users’ experience.
• Your username and review will be visible to the public (displayed on the Gambling Zone website), while your email and IP address will be processed internally, for verifying the authenticity of your reviews, for supporting your requests for editing or deleting your reviews, for communicating with you in regard to your review, for security, fraud prevention and review moderation purposes. It is suggested to avoid using your real name, surname and/or other personal and sensitive information when submitting a review, since your review will be publicly available.
• Your personal information that is provided while posting a review will not be used for any other purpose than the one for which it was collected.

Our Company processes your data for the purpose of posting a review based on the consent provided before submitting your review and the legitimate interest of our Company. When the lawful basis for processing your data is the legitimate interest, your fundamental rights and freedoms are not overridden by our Company’s interest.

If you wish to withdraw your consent at any time and your comment to be removed from our website, you can opt-out by contacting us at [email protected])

We share your personal information with external organizations that carry out a range of services on behalf of Gambling Zone. We carry out checks to ensure that the companies we work with will give your information the same level of care and protection as we do. We are both obliged to handle your information in accordance with the data protection law, and we are also required to put in place contractual measures reinforcing those obligations. 

Group of Companies	We may disclose your Personal Data to other companies within our group of companies that help support Gambling Zone and are consistent with this Policy.
Service Providers	We may employ third parties to administer and provide services on our behalf (such as third parties that provide customer support, third parties that we engage to host, manage, maintain, and develop our websites, mobile applications, and IT systems, and third parties that help us process payments).
Professional Advisors	We may disclose your Personal Data to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary, in the course of the professional services that they provide to us.
Compliance with Laws and Law Enforcement; Protection and Safety	(a) comply with applicable laws and lawful requests and legal process, such as to respond to subpoenas or requests from government authorities; (b) enforce the terms and conditions that govern Gambling Zone;  (c) protect our rights, privacy, safety or property, and/or that of you or others; and  (d) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.

We may also share personal data with selected third parties to measure and improve customer experience, to circulate new offers and promotions that may be of interest on various similar third parties’ products/services and to facilitate the resolution of customer complaints and disputes.

We may also process your personal data for the purposes of any future acquisitions, sales, restructuring or other business or asset disposals or transfers of any part of our business from time to time. This may include sharing your personal data with third party prospective purchasers, bidders, investors, professional advisors and other relevant persons in respect of the transaction. Where this is the case, you will receive notice of any such transfer before it takes place, along with further details about how your personal data will be processed at the relevant time.

You have the following Data Subject Rights:

• The right to be informed. Transparency in how we are using personal data. Hence, this detailed Privacy Policy.
• The right of access. This enables you to e.g. receive a copy of the personal data we hold about you.
• The right to rectification. Correction/Rectification of the personal data we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected/rectified.
• The right to erasure. This enables you to ask us to erase your personal data [known as the ‘right to be forgotten’] where there is no good reason for us continuing to process it.
• The right to data portability. This gives you the right to receive personal data they have provided to a controller in a structured, commonly used and machine-readable format. It also gives you the right to request that a controller transmits this data directly to another controller.
• The right to restrict processing. This enables you to ask us to restrict the processing of your personal data, i.e. use it only for certain things, if:

• it is not accurate

• it has been used unlawfully but you do not wish for us to delete it

• it is not relevant anymore, but you want us to keep it for use in possible legal claims

• You have already asked us to stop using your personal data, but you are waiting us to confirm if we have legitimate grounds to use your data

• The right to object. This gives you the right to object to the processing of your personal data. For example, if you object to receiving marketing material you can remove consent for us to send it. The right to object only applies in certain circumstances. Whether it applies depends on your purposes for processing and the lawful basis for processing. Individuals have the absolute right to object to the processing of their personal data if it is for direct marketing purposes. Individuals can also object if the processing is for:

• a task carried out in the public interest

• the exercise of official authority vested in you, or

• your legitimate interests (or those of a third party)

• in relation to automated decision making and profiling.

To exercise any of your rights over your Personal Data, please contact [email protected].

If you believe your privacy rights have been infringed, or you disagree with a decision we have made about your privacy rights, you have the right to complain to the relevant supervisory authority.

We will only transfer your personal data outside the European Economic Area (EEA) under certain conditions:

• With your explicit consent
• When necessary to fulfill a contract you have entered into with us
• To comply with a legal obligation

If we transfer your personal data outside the EEA, whether within our group or with our partners, we will take necessary measures to ensure its protection to EEA standards. This may include:

• Relying on a determination by the European Commission that the receiving country offers adequate protection for personal data. For more information, please refer to the justice section of the European Commission website.
• Implementing contractual agreements where the recipient agrees to safeguard your personal data to EEA standards.
• Employing standard contractual clauses, binding corporate rules, or other acceptable methods to uphold EEA-level data protection.

In certain circumstances, we may be compelled by law to disclose your personal data to third parties, over which we may have limited control regarding data protection measures.

We hold your personal information only as long as we have a valid legal reason to do so, which includes providing you with the services you have requested, obtaining your explicit consent, meeting our legal and regulatory obligations, having a legitimate interest and resolving disputes.

The length of time for which we keep different types of personal information can vary and when we no longer have a valid reason to keep it, we will delete it.The personal data you provide, including your reviews, is kept for as long as you have an account with us, or it is needed to provide you with our services. If you decide to delete your account with us, we will delete your personal data. There are cases where you have requested to delete your account, but we need to keep your personal information because we are required by law, or we have a legitimate interest in keeping it. We can also process your personal data for longer periods of time, for security, fraud and platform abuse prevention, as per legal and regulatory requirements.

For the cases where consent is used as a legal basis for the processing of your data, including when posting a review, we retain your data for as long as consent is withdrawn or according to the timing provided in the Cookies Section below.

We treat your personal data with the utmost care and respect.

We process your personal data via secure channels, ensuring that the appropriate measures and mechanisms for the security of the data are in place and guarantee that the principles of lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity, confidentiality and accountability, as per Article 5 of UK GDPR, are respected and implemented.

The measures and mechanisms we take to safeguard your data include:

• Administrative, organizational and technical controls to limit access to personal data that need to be known in relation to the purpose of processing
• Technical security measures (i.e., encryption, Data Loss Prevention (DLP) system, antimalware systems, access restriction etc.)
• Physical security measures (i.e., access cards logs, surveillance cameras)
• Training of employees to ensure that they are informed about the privacy obligations they have towards the processing of your personal data
• Restriction of access to your personal data to the employees and third parties who have a business need to know. Employees and third parties will only process your personal data based on the instructions provided by us, subject to a duty of confidentiality.
• The relevant procedures to deal with any possible data breach. If this is the case, the appropriate mechanisms are established to notify you and any applicable regulator, within the relevant timeframe and where we are legally required to do so.

What are cookies?

Cookies are small pieces of data served on your computer that remember what you enter while you're browsing a website. 

We use cookies to improve our service, and to enhance your experience, for example, to show you the most relevant information when you return to our site.

We may use cookies for different purposes and with different functions.

Essential cookies are necessary for Gambling Zone to work effectively and offer the best User experience. Cookies of this nature may also be used to protect and accelerate our website for security reasons and to identify our trusted visitors. They may filter bots and distinguish them from legitimate users, preventing any form of spam activity on our websites.

Controlling my Cookies

All modern browsers allow you to see what cookies you have, and to clear them individually or in their entirety by changing your cookie settings. Cookie settings are typically found in the 'options' or 'preferences' menu of your browser, otherwise you should use the 'Help' option in your browser for more details. You may also find the links below helpful:

• Cookie settings in Chrome
• Cookie settings in Firefox
• Cookie settings in Microsoft Edge
• Cookie settings in Safari

You can block cookies by activating the which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Gambling Zone. We endeavour to make all parts of our site accessible to everyone but if you block some cookies, particularly Strictly Necessary cookies, your access might be impaired. 

For non-essential cookies, we will ask you to consent when you first visit our Site. Your first visit to our site will generate a pop-up header, requesting you to consent to optional cookies and alerting you to this privacy policy. If you withdraw your consent, the cookies already installed will be deleted. A pop-up header will re-appear only if you change your cookie settings from time to time.

What types of cookies do we use and why?

In case we allow others to service cookies through our websites and/or apps, these cookies are called “third party cookies”.

Below is more information about most common cookies that we use and how they are used:

Our most cookies are:

Strictly Necessary	This type of cookie allows you to navigate the website and use essential features like secure areas and online registration. These cookies don’t gather any information about you that could be used for marketing or remembering where you’ve been on the internet. These cookies are essential in our being able to guarantee the performance of our website, should you disable them we won’t be able to ensure your security or predict how our website will perform during your visit.
Performance	This type of cookie collects information about how you use our website e.g. which pages you visit, and if you experience any errors. The information collected is anonymous and is only used to help us improve how our website works, gauge what interests our users and assess the effectiveness of advertising.
Functionality	This type of cookie remembers your preferences for tools found on our website, so you don’t have to re-set them each time you visit. Some of them are managed by third parties. They may for instance determine whether you see the latest or oldest comments made in relation to an article first. They may also help us greet you by name or remember your choice of language or region.
Targeting/Tracking	These cookies are used to analyse what advertising might be most relevant to a user of the website based on the areas of the website that the user visits.

Please note that our advertisers may also use cookies on their websites, and we have no control over such use.

The Use of Google Analytics

We use Google Analytics for ‘analytical’ purposes, such as to keep track of our users’ browsing patterns and to build up a profile for a customized browser experience for you. Google Analytics is a popular web analytics service provided by Google, Inc. Google Analytics uses cookies to help us to analyze how customers use our Website.

The opt-out choice you have is applied only to the browser from which you make the choice, so if you use different browsers you will need to opt out in each one. This opt-out is cookie based, so if you delete your cookies, you will no longer be opted out and will need to opt out again. Google Analytics, from which you can control through your browser settings: https://tools.google.com/dlpage/gaoptout

If you have a complaint about our handling of your Personal Data or regarding this policy , please contact us on [email protected] . We request that a complaint be made in writing. Please provide details about your concern or complaint so that we can investigate it. 

We will determine whether to take action in response to your complaint, which, if we do so, may include conducting internal discussions with relevant business representatives. We may contact you for additional details or clarifications about your concern or complaint. We will contact you to inform you of our response to your complaint. UK and European Users also have the right to make a complaint at any time to a supervisory authority (for more information go to Make a complaint | ICO and Our Members | European Data Protection Board ). 

There may be legal or other reasons why we cannot, or are not obliged to, fulfil a request to exercise your rights. We will use available lawful exemptions to your individual rights to the extent appropriate. If we decline your request, we will tell you why, subject to legal restrictions.

We may modify or amend this Privacy Policy from time to time. When we make changes to this Privacy Policy, we will update the revision date at the top of this page and such updated Privacy Policy will be effective from that revised date. To this end, please visit our Privacy Policy regularly, to stay up to date with any changes made since your last visit.