You might not be familiar with Genting Casino if you’re only into online casinos, but players at land-based casinos probably know this name. Genting casinos have been in the UK since 2004, and are actually part of a much larger international company that started operations back in 1965. This massive entity has interests spread well beyond gambling, but it even has an online casino operation that takes care of this online version of the casinos that lend it its name. But does it make for a legit place to play, or should you avoid it? Find the answer by joining us in our analysis of Genting Casino, of course.
An Overview of Genting Casino
Like we mentioned, Genting Casino gets its name from a larger casino chain that has been operating since the 1960s. The company was founded by one Tan Sri Lim Goh Tong, a Malaysian industrialist who established one of the country’s first holiday resorts in the Cameron Highlands, north of the capital city Kuala Lumpur. Over the years the Genting resort grew into a chain, and by the 1990s it became a multinational corporation spread across Singapore, Hong Kong, and Malaysia.
Genting got into British casinos proper in 2004, when it acquired Maxims Casino from the Gala Group. The same year also saw it buy a 10.2% share in Stanley Leisure, then the biggest casino operator in the UK. In 2006 Genting bought Stanley Leisure in its entirety, a deal that brought it 45 land-based casinos in the country.
But what about the online casino, you might ask? This was launched in 2021, and is operated together with SkillOnNet, a well-established provider of white label and turnkey online casino solutions. Further solidifying the online casino offering is 2019 acquisition Authentic Gaming, who powers the Genting live casino offering. This brings great part of Genting Casino’s appeal, as it streams games right from the halls of its famous land-based buildings.
Genting Casino Licences
The first and most important thing to look into as far as any UK casino site goes is the licence - specifically this needs to be issued by the UK Gambling Commission. In fact, a site cannot legally operate in the UK if it lacks a UKGC, while sites that do operate legally over here need to do so while following the UKGC’s strict rules.
In this case Genting Casino is covered since, of course, it does carry the UKGC licence. As such it not only offers online casino services legally, but does so while being obliged to adhere to responsible gaming practices, as well as provide games that are truly fair and random. In addition, UKGC-licensed casinos need to ensure that they prevent underaged gambling and the use of payments systems for money laundering purposes. Essentially, a UKGC-licensed casino is as safe as houses!
Responsible Gaming at Genting Casino
A truly legit casino needs to provide player protections that go beyond the obligations set by the UKGC. Here Genting Casino also excels through a full set of player protection tools. These include a set of Player Limitation options that allow one to set cooling off, temporary suspension, and self-exclusion periods. A cooling off period can range from 24 hours to up to 7 days, while temporary exclusions will ban a player from the site for up to 90 days. As for self-exclusion this can ban one from the site for an indefinite period of time. The self-exclusion is handled by GAMSTOP, the UK-wide scheme that helps players dealing with problem gambling.
In addition to these tools, Genting provides time limit controls, game status reminders, and a self-assessment tool to help one figure out if their gambling is becoming an issue. One can also contact the site’s helpful customer support staff at any time for further support, as well as set up their cooling off and temporary exclusion periods.
Responsible Gaming
Genting Casino Customer Support
We’ve already mentioned customer support, and this is another important element in a truly legit online casino. Genting offers help through two main means, chat and email. You can access chat by opening the hamburger menu on the top left-hand corner and selecting “Help.” Unfortunately, while chat is available 7 days a week, do note that it’s available from 06:00 to 00:00 GMT, meaning the night owls might be a bit out of luck. If your query is not that urgent you can also send an email on [email protected]. Then there’s a detailed FAQ section which should answer most of the more common questions you might have.
Reputation and Player Feedback
Overall Genting has a positive reputation among British players. This is in good part thanks to its reliable, well-known name, but there’s also its great game selection, that includes live games streamed directly from Genting Casinos, and the safe platform the casino is hosted on.
However, there are a couple of negatives we need to point out. First off customer support is not available 24/7, with chat being closed from 00:00 to 06:00 GMT. Then there’s the selection of payment methods, which is limited to debit cards and paying for credit directly at land-based Genting outlets. We’ve also seen complaints that payments can be slow at times, but this can differ between players.
The Final Verdict: Is Genting Casino Legit?
In the end of the day yes, Genting Casino is a totally legit place to play online. This is a casino site run by a company with decades of history in the land-based sector, not to mention an experienced and professional operator. It is fully licensed to operate in the UK by the UKGC, and has clearly put the player experience in the forefront. As such, if you want a licensed online casino that is linked to an actual, land-based casino chain, and varied game selection then Genting Casino should make a more than solid choice. Again, yes this is a legit site!
