As far as casinos go few are as well known in the UK as Grosvenor. This chain of over 50 land-based casinos was founded in 1970, and is actually Britain’s largest. But did you know that there’s also an online version of Grosvenor Casino, one that has games streamed live from its land-based locations? But now you might ask whether the online version of Grosvenor Casino is legit, and not a simple case of a dodgy case looking to gain a reputation through the licensing of a famous name. Well, that’s what we’re here to find out, so keep on reading until the end to find out whether we rank Grosvenor Casino as legit or not.
A Brief Overview of Grosvenor Casino
Grosvenor Casino is one of the casino chains owned by the Rank Group, a British company with a history spanning from the 1930s. Founded by one J. Arthur Rank, the company used to be involved in a number of entertainment businesses, including film, nightclubs, and holiday venues, before deciding to focus its operations on gambling. As a result it now owns two well-known British chains - Grosvenor Casinos and Mecca Bingo.
As for its online operations, the Rank Group has a dedicated subsidiary known as Rank Interactive. This manages a number of online casino sites, as together with the online versions of Grosvenor Casino and Mecca Bingo this also holds Bella Casino, Lucky Pants Bingo, and Spin & Win, among others. All of these brands have a dedicated audiences, marking Rank Interactive as an operator that knows what it’s doing as far as running an online casino site goes.
Grosvenor Casino Licences
No matter how well-known or popular a casino brand is, it cannot operate in the UK without a licence from the UK Gambling Commission (UKGC). This licence ensures the legality of both online and land-based casinos, and places a number of obligations on operators. These include the security of transactions between players and casino, hassle-free withdrawals for the players, and games that are truly fair and random. The UKGC is very stringent with its regulations, and can (and will!) impose sometimes massive fines on operators caught infringing them.
Grosvenor Casino operator Rank Interactive is indeed licensed by the UKGC, as it holds licence number 120385. Since Rank Interactive is based in Gibraltar it also has a licence from the Gibraltar Gambling Commission. This allows players from a number of countries other than the UK to enjoy what it has to offer! In any case the UKGC licence is a sign of a reputable casino site, and one of the best marks towards Grosvenor Casino’s legitimacy.
Responsible Gaming at Grosvenor Casino
A legit casino needs to take care of the players. This is not only another requirement from the UKGC, but something we believe makes for a legit site. Here we have Rank Interactive running a “Keep It Fun” campaign that encourages responsible gambling. This campaign actually covers both land-based and online gambling at Rank properties, and features helpful tools like deposit limits and self exclusion options. The limits on deposits can be set on a daily, weekly, or monthly basis, and can globally include all sites owned by Rank. There are also time limits through reality checks (which remind you how long you’ve been playing) and breaks that can start from 24 hours to up to 6 weeks.
If the situation gets more serious then Rank has self exclusion options that can cover both online and land-based venues. You can stop yourself from visiting Grosvenor casinos through the SENSE scheme that includes all land-based casinos in the UK, while self-exclusion from the online Grosvenor Casino can be done through either your account page or by contacting customer support. These are all good schemes that show Grosvenor Casino truly has player safety at heart.
Responsible Gaming
Grosvenor Casino Customer Support
Every online casino requires means to help players whenever they hit any issue. Here Grosvenor Casino stumbles a bit, since while it offers live chat with customer support staff this is only available from 07:00 until 22:30. The site does have a chatbot that can answer some queries when a human being is not available, but there are some of us who can only play during later hours so this is still something of an oversight. Support via phone is also available, but only between 08:00 and 22:00, so keep those times in mind. Finally there’s email support if your query is not urgent, while an FAQ section holds answers to most common questions one might have.
The Reputation of Grosvenor Casino
The Grosvenor name does a lot of heavy lifting when it comes to this online casino’s reputation - after all, it’s only the biggest casino chain in the UK! However the online version of Grosvenor Casino does its part to ensure a proper experience, thanks to its slick site design, emphasis on security, and great game selection. Check out the exclusive live game tables, which are streamed live from Grosvenor locations!
The other games found at the casino come from top licensed providers, meaning you’ll not only have fun but will do so with full peace of mind. Add speedy payments and regular bonuses and goodies and the result is a casino site that enjoys a great reputation among both regular players and casino reviewers.
In Conclusion: Grosvenor Casino is Legit!
We were a bit sceptical but didn’t have to - Grosvenor Casino is indeed as legit as online casino sites can get. Grosvenor got itself an impeccable reputation for a reason, and this extends to its online operations. The site is secure, the payments reliable, and the games varied and exciting. Of course we’ll always encourage you to play responsibly, and you can do so with peace of mind at Grosvenor Casino.
